Basel, CH – December 2023
SAP Gold Certificate for Enterprise Support Integration
We proudly announce that Softproviding has been awarded the SAP gold certificate for enterprise support integration. The software components under certification are SAP Meat and Fish Management by msg and SAP Dairy Management by msg. Softproviding is one of only two SAP partners who have received that certification this year – testimony to the outstanding performance of our support team.
For us at Softproviding it is not just important to develop state of the art solutions for the food industry and implement them successfully at our customers’. Once the projects have been handed over to our support department, we endeavor to provide our customers with the best possible support. Our slogan, “Always there when you need us”, could not be more appropriate. The recognition from SAP makes us proud and gives our team the motivation to maintain our strong performance.
Sergej Greb, Teamleader Support at Softproviding
A software application that is SAP certified for enterprise support involves the partner’s onboarding on SAP’s incident management infrastructure for customer incident processing. Partner support is integrated with the SAP Global Support Backbone as well as Joint Customers, and confirms best practices support processes, SLAs, and escalation procedures according to SAP Enterprise Support standards, as well as Customer and SAP empowerment.